Privacy Policy

1. Data we collect

Information you give us. When you submit the contact form we collect your name, email address, subject and message, and your phone number if you choose to provide one. When you start a live chat we receive the messages you send and any contact details you share in them.

Information collected automatically. Our hosting provider records standard server logs, including your IP address, the pages requested and your browser user agent. We also record your IP address briefly when you submit the contact form, purely to rate-limit automated submissions.

Information stored on your device. We store a single value in your browser's local storage to remember that you have closed our enquiry dialog, so it does not reappear on every visit. It contains no personal data, is never transmitted to us, and you can clear it at any time through your browser settings.

2. How we use it

We rely on your consent where you have chosen to contact us, on the necessity of performing a contract where you engage us, and on our legitimate interest in keeping this website secure and operational.

• To respond to your enquiry and provide the information, training, placement or engineering services you ask about
• To arrange and deliver services you engage us for
• To protect the website from spam and automated abuse
• To meet legal, tax and accounting obligations

3. Service providers who process data for us

We use a small number of third parties to run this website. Each processes data only on our instructions, and each has its own privacy policy governing the data it holds.

• Vercel Inc. — hosting and content delivery. Processes request logs including IP addresses.
• Brevo (Sendinblue SAS) — delivers contact form submissions to our inbox by email. Processes the contents of your enquiry.
• tawk.to Inc. — provides the live chat widget. Sets its own cookies and processes chat transcripts, IP address and device information when the widget loads.
• Meta Platforms — if you choose to contact us through the WhatsApp link, that conversation takes place on WhatsApp and is governed by Meta's own terms and privacy policy.

4. International transfers

Our service providers operate outside India, including in the European Union and the United States. Where personal data is transferred internationally, those providers apply their own safeguards, such as standard contractual clauses, to protect it. By contacting us you understand that your enquiry will be processed by these providers.

5. How long we keep it

Enquiries are retained in our email records for as long as needed to respond and to maintain a record of our dealings with you, and then deleted when no longer required. Server logs are retained by our hosting provider on their standard schedule, typically a matter of weeks. Chat transcripts are retained within tawk.to according to our account settings. You may ask us to delete your data sooner at any time.

6. Your rights

Under India's Digital Personal Data Protection Act, 2023, and under the GDPR if you contact us from the European Economic Area or the United Kingdom, you have rights over the personal data we hold about you.

• Access — ask what personal data we hold about you and obtain a copy
• Correction — have inaccurate or incomplete data corrected
• Erasure — ask us to delete your data where we have no continuing need for it
• Withdraw consent — withdraw consent at any time, without affecting processing already carried out
• Grievance redressal — raise a complaint with us, and escalate to the relevant data protection authority if you are not satisfied

7. Cookies and similar technologies

This site sets no advertising, analytics or tracking cookies of its own. The only data we store in your browser is the single local storage value described above.

The tawk.to live chat widget sets its own cookies when it loads, in order to maintain your chat session and recognise you across page loads. If you do not wish to accept them, you can block third-party cookies in your browser; the rest of this site will continue to work normally.

8. Security

This site is served exclusively over HTTPS. Form submissions are validated on our server, rate-limited, and transmitted to our email provider over an encrypted connection. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security, but we take reasonable technical and organisational measures appropriate to the data we handle.

9. Children

Our services are directed at working professionals and organisations. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Changes to this policy

We may update this policy as our services or service providers change. The date at the top of this page shows when it was last revised. Material changes will be reflected here, and we encourage you to review the page periodically.

11. Contact and grievances

For any question about this policy, to exercise any of the rights above, or to raise a grievance about how we handle your data, write to us at hr@technovah.com or at Nexus Wave, BTM Layout, Bengaluru, Karnataka, India. We aim to respond to every request within 30 days.